Answers to all of your questions regarding Pause Well-Aging returns and exchanges.
You can return your Pause purchase for a full refund within 30 days of receipt of delivery. We will be happy to refund your account for the full amount of your purchase, minus shipping. If the product is unopened, we will happily exchange it for anot
If you'd like to return your order and meet our 30-day return policy, please email us at [email protected]. Our customer service team will provide you with the next steps. Please note we do not provide returns labels. If you are eligible for a re
We’re sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your items. We recommend that if you are shipping an item over $50 that you use a shipping service with reliable tracking
Yes, you can return discounted or promotional items unless they are listed as "final sale." You will be refunded the total price you paid less the shipping costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund. Once approved, your refund will be processed, and a credit will automa
While we understand that it does take a few tries to realize a product isn't right for your skin, we do not accept returns or exchanges for any items where more than half the product has been used.
You may cancel your Pause® Subscription at any time. Simply log into your online account and follow cancellation procedures or email [email protected] with your request to cancel. Pause® Subscriptions are continuous and will automatically renew u