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<p><span style="color: rgb(21, 31, 109);">While we understand that it does take a few tries to realize a product isn&apos;t right for your skin, we do not accept returns or exchanges for any items where more than half the product has been used. </span></p>

While we understand that it does take a few tries to realize a product isn't right for your skin, we do not accept returns or exchanges for any items where more than half the product has been used.

What if I've already opened the product?

Returns & Exchanges

How does domestic shipping work?

Where's my package?

Business Days & Holidays

How long will it take for my order to arrive?

Shipping & Delivery

What is your return policy for domestic orders?

How do I return my order?

Do I have to pay return shipping costs?

Can I return discounted or promotional items?

When will I receive my refund?

How do I cancel my subscription?

Do your products have expiration dates?

Are your products safe for all ages?

Do you test your products on animals?

Are Pause products vegan and gluten-free?

Are your products non-comedogenic? Hypoallergenic?

What is the Pause Proprietary Complex?

What is The Pause Clean Standard?

Is it safe to use your products while I'm pregnant / nursing?

Is it okay to use Pause products with Retinol?

Do the products you recommend for breakout control contain benzoyl peroxide?

Do Pause products contain vitamin C?

I am undergoing chemotherapy which causes hot flashes – is it safe for me to use your cooling mist?

I am unable to take hormones of any kind – can I use your products?

How much pressure should I use?

How is this tool different from a Gua Sha tool?

How often & how long should I be using The Tool?

How is this different from other tools?

Fascia Stimulating Tool

Why is there such a large warning sticker on the cooling mist?

Is it normal to feel tingling when using the cooling mist?

Cooling Mist

Why does this make my skin tingle/burn?

Collagen Boosting Moisturizer

Product

What are the benefits of having an account?

How do I create an account?

I’m having trouble logging into my account, how do I recover my password?

Does anyone else see the information that I provide to Pause?

Account

Do you have discounts or promo codes that I can use for my order?

Can I use more than one promo code at a time?

What forms of payment do you accept?

When does my credit card get charged for my order?

When do you charge sales tax?

Can I return/exchange a product I bought from one of your retailers?

Online Ordering

How can I add a product to my subscription?

How can I access my subscription?

How can I change my next delivery date/change my delivery schedule?

Subscriptions

What if I've already opened the product?Updated 2 years ago