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Pause Help Center 

Orders received by 1:00 p.m. EST are processed the same day. Orders placed after 1:00 p.m. EST, on Saturday, Sunday, or on holidays will be processed the following business day. Items that are considered restricted items (e.g., Cooling Mist) cannot s

How long will it take for my order to arrive?

Shipping & Delivery

How does domestic shipping work?

Where's my package?

Business Days & Holidays

What is your return policy for domestic orders?

How do I return my order?

Do I have to pay return shipping costs?

Can I return discounted or promotional items?

When will I receive my refund?

What if I've already opened the product?

How do I cancel my subscription?

Returns & Exchanges

Do your products have expiration dates?

Are your products safe for all ages?

Do you test your products on animals?

Are Pause products vegan and gluten-free?

Are your products non-comedogenic? Hypoallergenic?

What is the Pause Proprietary Complex?

What is The Pause Clean Standard?

Is it safe to use your products while I'm pregnant / nursing?

Is it okay to use Pause products with Retinol?

Do the products you recommend for breakout control contain benzoyl peroxide?

Do Pause products contain vitamin C?

I am undergoing chemotherapy which causes hot flashes – is it safe for me to use your cooling mist?

I am unable to take hormones of any kind – can I use your products?

How much pressure should I use?

How is this tool different from a Gua Sha tool?

How often & how long should I be using The Tool?

How is this different from other tools?

Fascia Stimulating Tool

Why is there such a large warning sticker on the cooling mist?

Is it normal to feel tingling when using the cooling mist?

Cooling Mist

Why does this make my skin tingle/burn?

Collagen Boosting Moisturizer

Product

What are the benefits of having an account?

How do I create an account?

I’m having trouble logging into my account, how do I recover my password?

Does anyone else see the information that I provide to Pause?

Account

Do you have discounts or promo codes that I can use for my order?

Can I use more than one promo code at a time?

What forms of payment do you accept?

When does my credit card get charged for my order?

When do you charge sales tax?

Can I return/exchange a product I bought from one of your retailers?

Online Ordering

How can I add a product to my subscription?

How can I access my subscription?

How can I change my next delivery date/change my delivery schedule?

Subscriptions

U.S. Only	Costs	Avg Delivery Time (incl Processing)
Standard Ground Shipping	FREE for orders above $35 $7.95 for orders under $35	4-6 Business Days
2-Day Shipping	$10.95
1-Day Shipping	$19.95
eGift Cards	FREE	Same Day

How long will it take for my order to arrive?Updated 2 years ago